FAQs

How can I contact Zyloco?
You can email us at info@zyloco.co and our customer support team will be happy to assist you with anything you need.

Do you ship worldwide?
Yes, we offer worldwide shipping.

Where do you ship from?
Our products are shipped from our international fulfillment partners, primarily based in Asia.

Can I change or cancel my order?
We aim to process orders as quickly as possible. If you need to change or cancel your order, please contact us within 12 hours of placing it.
Requests made after this time may not be accepted. Orders can still be returned for a refund once received, in accordance with our return policy.

What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express) as well as PayPal.

When will my order be processed?
All orders are handled and shipped from our warehouse. Please allow extra time for processing during holidays and sales periods.
Orders are processed Monday through Friday.

Orders are typically processed within 1–3 business days, and shipped the next business day after processing. We do not ship on weekends.

How long will it take to receive my order?
Due to high demand and international shipping, orders typically arrive within 2–4 weeks after shipment.

What if I don’t receive my order?
If you do not receive your order within 30 days after shipping, you are eligible for a full refund.

Will I be charged customs fees or taxes?
Prices on our website are displayed in USD and do not include import duties or taxes.
Depending on your country, customs fees or taxes may apply upon delivery. These charges are determined by your local customs authority and are the responsibility of the customer.
Zyloco is not responsible for delays caused by customs processing.

How do I return an item?
If you wish to return an item, please contact us at info@zyloco.co with your order number and reason for return.
Our support team will guide you through the return process.